Frequently Asked Questions

Basics

- How long does it take to integrate Sightengine?

- How do I get my credentials?

- What is an operation?

- What is your uptime? Do you provide a Service Level Agreement?

- Do you throttle requests?

Dashboard & Workflows

- What is a Workflow?

- What is the difference between Automated and Hybrid Moderation?

General Moderation

- How accurate are the moderation results? What does the confidence score mean?

- What do the confidence scores returned by the API mean? How can I use the scores to decide on which action to take?

- Does the API detect personal information?

- Can I detect and moderate links and QR codes?

Image Moderation

- What is a model?

- What are the ways to send an image to the API?

- What image types are supported?

- What are the acceptable / recommended image dimensions?

- How do you process GIF images with multiple frames (animated GIFs)?

- Do you use image metadata to moderate images?

- Is it possible to perform bulk image moderation / to submit images in batch? How many images can be submitted at once?

- Can you detect duplicate images, or image spam?

- Is it possible to customize the Image Moderation API to my needs?

- Can you improve the moderation results based on my reports of incorrectly classified or mislabeled images?

Video & Stream Moderation

- What is the difference between synchronous moderation or asynchronous moderation?

- How does live stream moderation work?

- Can I submit videos that are more than 50 megabytes?

- What are the recommended or acceptable video dimensions, resolution and length?

- What video formats and what protocols do you support?

- Is it possible to moderate private videos or streams?

- Is it possible to customize the Video Moderation API to my needs?

Visual Models

- How does Sightengine's nudity detection compare to competitors?

- How do you define nudity?

- Do you detect racy content / suggestive content / partial nudity / soft nudity?

Text Moderation

- How does text moderation work?

- How do text classification models work?

- How do ruled-based pattern-matching algorithms work?

- How does Sightengine's text moderation differ from keyword filtering? How do you prevent users from circumventing word filters?

- Is it possible to customize the Text Moderation API to my needs?

- What languages does text moderation work with?

- Can you automatically detect the language of the text I want to moderate?

- What is the maximum text length?

- How does pricing for text moderation work?

Plans & Subscriptions

- What happens if I don't use all operations in my plan?

- What happens if I exceed a plan?

- Do you offer a free trial?

- Can I stay on the free plan forever?

- Do failed requests or errors count as an operation?

- When is my card charged?

- Can I pay annually up front? Do you have yearly plans?

- How do I cancel?

- What happens if I cancel my plan?

- Can I use Sightengine on multiple domains / applications / projects?

Security & Compliance

- Where will the images, videos and texts be processed? Will the end-user data stay in a specific region ?

- Is my data safe and secure?

- How about the General Data Protection Regulation (GDPR)?

- Can you help my platform comply with the Digital Services Act?

- Can you help my platform comply with the Online Safety Bill?

- Can you help with Adsense compliance?